Massage Therapist

COACHLIGHT SKIN CLINIC & SPA
West Des Moines, Iowa

JOB DESCRIPTION

POSITION: Massage Therapist

SUPERVISED BY: Spa Manager

QUALIFICATIONS:

• High School diploma or the equivalent required
• Have and maintain a current state license in massage therapy in Iowa
• Minimum one year experience providing massage services in a salon or luxury spa environment
• Proficient in all components of massage therapy, e.g., anatomy, physiology, body mechanics and various types of massage
• Excellent personal appearance and communication skills with a friendly, congenial personality
• Ability to work in a high-volume, busy service environment while maintaining composure and focus on the client
• Computer/phone/typing experience required
• Trustworthy and responsible
• Excellent telephone etiquette
• Warm, enthusiastic and hospitable personal manner
• Good organizational skills and detail orientation
• Confidence in abilities and experience in dealing with client relations
• Ability to convey a positive attitude in all dealing with others, whether clients or staff members

RESPONSIBILITIES:

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Be flexible with your schedule, supporting the needs of the spa
• Attend regular department meetings
• Stay current on the latest thinking pertinent to the massage/body treatment department and become well-versed and trained in its application
• Explain products and reasons for the prescribed body treatment to clients
• Prepare massage equipment and supplies daily as directed
• Maintain supply and treatment areas as directed
• Submit supply requests to the Spa Manager in a timely fashion to ensure proper product availability for clients
• Ensure a pleasant visit for each client and maintain effective client relations
• Be a patient, courteous listener, and treat all sensitive personal medical information on clients in strictest confidence
• Be knowledgeable and informed regarding all spa, general clinic and spa programs and services
• Maintain the cleanliness and neatness of the massage and body treatment areas and spa facilities as directed
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Report for scheduled shifts promptly and be prepared for work
• Work cooperatively and professionally with all departments
• Promote and execute effective retail sales
• Promote positive client relations for all clients by providing prompt, courteous and efficient service
• Maintain personal appearance and grooming standards consistent with the management’s standards
• Report any problems incurred immediately to the Spa Manager
• Work diligently to support the Coachlight Skin Clinic & Spa hospitality and team philosophy throughout the facility
• Comply with all departmental and company policies including HIPAA
• Maintain confidentiality of all Coachlight Skin Clinic and Spa proprietary information
• Promote positive client relations for all clients by providing prompt, courteous and efficient service
• Resolve client complaints in a manner which promotes positive client relations
• Maintain accurate property information through daily use of email and other forms of communication

NOTE: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.